This is one of the biggest fears of anyone who is selling on amazon, and this is more common than you think. Onces your account is at this stage it is very important that you take right actions very quickly otherwise you might face severe punishment from amazon this will negatively impact your business. In today’s article we will talk about the most common reasons that may cause your amazon seller account to be suspended. Now keep in mind that these are some of the most common reasons for account suspension, if your account is suspended and you can’t find the reason in the list below then please fill the below and we will contact you and find out what is the reason for your amazon account suspension and how we can fix it.
Now the goal of any seller should be to do anything and avoid getting to a point at which your amazon seller account gets suspended. The reason for this is that once your account is suspended you will have to start a very long and frustrating journey with amazon in order to get your account back on track and in business. Even if you have all of the right documents Amazon can still refuse to reinstate your account, and trust us you don’t want to be in that position.
1 Failure to Address Intellectual Property Complaints
This is one of the most common causes for the suspension of the amazon account. In order to avoid this, we need to understand what Intellectual Property is. Intellectual Property (IP) is given to anyone who has created anything original. Now, this is a little more complicated than this but to simplify, if you use anyone’s original content without their permission then the original creator who holds the copyright or the patent of the product can ask you to stop using that said product. If you don’t stop using the said product then they have the legal right to sue you in a court of law.
Let’s understand this with an example. Let’s say you want to sell an iPhone and you put it in your listing to sell. Now you don’t own the IP of apple and you also have also not asked permission from apple to sell their smartphones. In such cases, the person or the brand which has the IP of the product can file a complaint with the platform and if that does not work then the holder of IP can also sue you in the courts of law.
When Amazon comes to know about IP right violation they ask the seller to remove the listing and then either get permission to sell the products or don’t list the product. If the seller does not comply with amazon’s request then Amazon will suspend your account. It’s always better to get permission to sell other brand products than to list their products without their permission.
2 Operating multiple Amazon seller accounts.
This is the most honest mistake a seller on the Amazon platform can make but even an honest mistake is considered a mistake and Amazon does not care if you did not know that you were making a mistake. Amazon under its policy states that one Amazon seller can only operate one seller account and if a seller is found operating a multiple accounts then their account will be suspended. Let’s say that you are a seller on amazon but you have multiple businesses and you want to make different seller accounts for your different business, but you also know that if you create multiple amazon seller accounts they would be suspended. However, there is a way around it. You have to apply to Amazon to get permission to open multiple seller accounts.
Amazon uses the following things to check if you have another seller account.
- IP address.
- Banking Information
- Email ID.
- TAX ID.
- Physical address.
As a seller you should not let any other seller login their account in your system as doing that would notify amazon that two different amazon seller accounts have been logged in from the same IP address. Thus they could be suspended. This seems like a very simple thing that can do no harm but it could lead to the account being suspended.
3 Amazon seller accounts hackers.
This is one of the more frightening things that can happen to your Amazon seller account. While in the previous reason that we discussed the suspension is related to the action of the user either knowingly or unknowing. However in this case it is out of the hands of the user. The probability of this happening to your account is quite low but never zero. If your account gets hacked one of two things happen.
- Amazon notices that something is unusual is happening with your account and suspended your account.
- You notice that your Amazon seller account has been hacked and notify Amazon and then they suspended your account.
Now if your account is suspended because it was hacked it is possible to get your account back but as the saying goes prevention is better than the cure. Sellers can use a 2 step verification method to make their account more secure.
4 Selling illegal products.
This should go without saying that if you are selling something which is illegal then Amazon will immediately have suspended your account. As Amazon is a global company and different countries have different laws that make the same thing legal in our county and illegal in other countries. As the rules are ever-changing it is recommended that sellers should check Amazon policy to see if the product is still in the clear or not. You can click here to go to the Amazon policy page and check it yourself.
This is a complicated and ever-changing procress. If you are confused, please fill the form and we will get back to you with a solution.
5 Selling fake products.
The best way to explain this to look at the Amazon comment on selling fake products.
“We take product authenticity very seriously. It is each seller’s responsibility to source and sells only authentic products. If you sell counterfeit goods, we may immediately suspend or terminate your selling privileges and destroy inventory in our fulfillment centers without reimbursement.” –Amazon
Sometimes this happens because some buyer has filed a complaint that you are selling fake products. If this happens then amazon might suspend your account as it is very clear that they take great care about selling original products. If a wrong complaint is filed against you then you can contact Amazon and show various proof that you are selling the right products and get your account back.
Here is a great article by W
