The introduction of the internet, smartphones, availability of high-speed internet with the increased ability of an average person to buy make the perfect petri dish for the explosion of the e-commerce industry in India. In the midst of this digital revolution, two companies rise at the top in the Indian market. Yes, we are talking about the big conglomerate Amazon and the homegrown made-in India company Flipkart. In today’s article, we will talk about which company you should choose if you wish to enter in the world of online selling. So, let’s get started.
In this article, we will compare the two e-commerce giant on the following criteria.
- User friendly.
- Support.
- Return policy.
- Delivery charges.
- Hidden cost.
- Payment cycle.
User friendly
Before anything let’s get something straight both of these platforms are user-friendly. In this article, we will be talking about the comparison between the two platforms. The system of amazon is much more streamlined when comparing it with Flipkart. We have an article on the process of creating an account on both Amazon and Flipkart. The process is much simpler and more laid out in such a way that makes it easy for the average person to gather all of the documents and create an account. On the other hand, Flipkart might seem like a hassle than what it’s worth for.
This simple and straightforward approach even continues after creating the account. Such as if you are listing your product and there is an error in the same, then it will clearly show the error this helps us with the problem-solving as we have a direct cause of the problem. This is not the case with Flipkart if you have made any mistakes during listing on Flipkart then it will not show any errors during the listing, but it will stop your listing in the QC. This adds one more step to the listing process.
In user-friendly, the point goes to amazon as it has a relatively straightforward process which even a non-trained person can also do.
Support
In this field Amazon again sweeps the floor. If you decide to go with Amazon then you will be provided with 3 ways of reaching and getting support. These 3 ways by which you can reach support.
- Emails
- Call
- Chat.
If you want to receive support fast, then you can get a call back and they will help you in real-time there is no wait time. This is not the case in email, if you want to get support from mails then you will rest assured then you will receive an answer in under 48 Hr. In the case of Flipkart, you have no call support and no time limit on the response. This means that if you have written a mail to Flipkart then they might response today or they might respond in a week there is no saying.
Return policy
This is something you have heard about even if you don’t sell on any platform. Return policy can be complicated and they are very important for both seller and the platform. Even in this category amazon is superior because if a customer returns the product for any reason then you as a seller would not have to pay for the price of the return of the product. This is not the case with Flipkart. If you are selling on Flipkart and the customer decides to return the product then you as a seller would have to pay for the return of the product. This adds to the expenses of the seller. Which ultimately leads to having more problems achieving and maintaining a good ROI.
Delivery charges
Amazon tries to be a little cleave when it charges for the delivery. In the case of Amazon, they will charge you for both for the delivery of the product and for the return if there is a return, and if there is no return then Amazon will keep the other half as the profit. Understand this with an example. Amazon will charge you Rs 100 for the delivery, This Rs 100 will have Rs 50 for the delivery and the other Rs 50 is for the return of the product if the customer decides to return. If the product is not returned then Amazon will keep the Rs 50 and it will be their product.
Flipkart will only charge you only if the customer decides to return the product. So, with Flipkart, you will be charged only Rs 50. So, if there is no return then you will only half of what you would have to pay with amazon. That’s why in delivery Flipkart has the lead.
Hidden cost
The hidden cost is one of the biggest pitfalls when it comes to any online platform. As they reveal themselves only after you have opted in for the said system. If you decide to go with amazon then you will not have to pay any hidden charges. This makes the platform very reliable, transparent, and trustworthy in the eyes of the seller. This is not the same with Flipkart. In Flipkart, you will find yourself paying various hidden charges and this makes the platform very untrustworthy in the eyes of the seller.
Payment cycle
Payment cycle is the time after which you the seller will receive the money which they have earned. In this section Amazon again has the advantage. In Amazon, you the seller will get your money in only 7 days whereas in Flipkart you the seller will have to wait just double for your money which is 15 days.
Final thoughts
So if you want to select any one platform then it would be advised that you go with Amazon as it has better service. If you want help with setting up your business on amazon or Flipkart and generating revenue then click here and you will receive a call back from our team.
